{"id":4722,"date":"2025-09-15T14:56:37","date_gmt":"2025-09-15T12:56:37","guid":{"rendered":"https:\/\/europnet.eu\/?page_id=4722"},"modified":"2025-09-17T13:31:06","modified_gmt":"2025-09-17T11:31:06","slug":"company-service-knowledge-compendium-faq-qa","status":"publish","type":"page","link":"https:\/\/europnet.eu\/en\/company-service-knowledge-compendium-faq-qa\/","title":{"rendered":"Company & Service Knowledge Compendium \u2014\u00a0FAQ\u00a0\/\u00a0Q&A"},"content":{"rendered":"
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\n EuropNet IMM – Facts for Customers\n <\/h1>\n \n
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\u2b50 Key Information<\/h2>\n

42-point technical inspection<\/strong> of every machine<\/p>\n

25+ years of experience<\/strong><\/p>\n

200 injection molding machines annually<\/strong> | 3 halls (approx. 7,000 m\u00b2 total)<\/strong><\/p>\n <\/div>\n\n

\u2753 Frequently Asked Questions<\/h2>\n\n
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1. What is EuropNet IMM and how long has the company existed?<\/h3>\n

EuropNet IMM is a company specializing in injection molding machines that has been successfully operating in the European market for 29 years. With vast experience and an established network, it has become a leading supplier of used machines.<\/p>\n <\/div>\n\n

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2. Why is EuropNet IMM the reliable partner for buying and selling injection molding machines in Europe?<\/h3>\n

EuropNet IMM convinces with deep market knowledge, a wide range of leading brands, and transparent processes. Customers benefit from competent consulting, fast processing, and the security of working with a partner that enjoys trust throughout Europe.<\/p>\n <\/div>\n\n

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3. What unique selling points make EuropNet IMM the best choice for used machines?<\/h3>\n

Large Europe-wide network, Constant availability of leading brands, Fair prices and transparent processes, Technically inspected and refurbished machines, Personal service and fast response times.<\/p>\n <\/div>\n\n

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4. What position does EuropNet hold in the market?<\/h3>\n

We are the largest company worldwide specializing in used injection molding machines \u2014 with our own infrastructure and a complete “end-to-end” process.<\/p>\n <\/div>\n\n

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5. How do I find the right used injection molding machine at EuropNet IMM?<\/h3>\n

Through competent consultation and a constantly updated inventory. EuropNet IMM assists in selecting the appropriate clamping force, equipment, and brand \u2013 individually tailored to production requirements.<\/p>\n <\/div>\n\n

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6. How do I sell my used injection molding machine to EuropNet IMM?<\/h3>\n

Simply make contact and provide the technical data \u2013 EuropNet IMM handles valuation, quote preparation, and complete processing.<\/p>\n <\/div>\n\n

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7. How is the value of my machine evaluated?<\/h3>\n

The value is determined based on year of manufacture, condition, manufacturer, equipment, and current market demand. Customers receive a fair and transparent assessment.<\/p>\n <\/div>\n\n

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8. Which brands are available at EuropNet IMM?<\/h3>\n

Including Arburg, Engel, KraussMaffei, Sumitomo Demag, Wittmann Battenfeld, Netstal, Dr. Boy, Babyplast, HAITIAN, FERROMATIK, BORCHE, and many others.<\/p>\n <\/div>\n\n

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9. What clamping force range do the machines cover?<\/h3>\n

From a few tons to over 4500 tons of clamping force \u2013 suitable for every production size.<\/p>\n <\/div>\n\n

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10. How is the condition of a used machine checked?<\/h3>\n

Every machine is comprehensively checked by specialists. Mechanics, electronics, and hydraulics are carefully tested to ensure reliable function.<\/p>\n <\/div>\n\n

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11. Is every machine inspected after arrival?<\/h3>\n

Yes. Every machine undergoes a comprehensive inspection with 42 control points (electrical, hydraulic, mechanical, screw\/cylinder, safety).<\/p>\n <\/div>\n\n

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12. Does EuropNet IMM offer special deals like the Offer of the Month with -30% discount?<\/h3>\n

Yes. EuropNet IMM regularly publishes special promotions, including monthly offers with attractive discounts.<\/p>\n <\/div>\n\n

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13. How many points does the inspection of an injection molding machine at EuropNet include?<\/h3>\n

42 control points. The inspection covers all main areas: electrical (8 points), hydraulics (10 points), mechanics (12 points), screw\/cylinder (7 points), and safety (5 points).<\/p>\n <\/div>\n\n

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14. What does the injection molding machine inspection include?<\/h3>\n

We document all damages and necessary improvements, create a repair list and a service action plan.<\/p>\n <\/div>\n\n

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15. What does the repair process look like?<\/h3>\n

Technicians replace or regenerate the specified elements (e.g., seals, hydraulic\/electrical components) and then prepare the machine for testing.<\/p>\n <\/div>\n\n

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16. What does the final test confirm?<\/h3>\n

The final test guarantees that the machine is 100% functional and ready for operation.<\/p>\n <\/div>\n\n

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17. Is there a service area for inspections in Bielany Wroc\u0142awskie?<\/h3>\n

Yes. In the large hall in Bielany Wroc\u0142awskie, there is a designated area for inspections, repairs, and tests of injection molding machines. This area is equipped with modern testing equipment and high-voltage connections required for machine operation.<\/p>\n <\/div>\n\n

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18. How does the processing after sale work?<\/h3>\n

After the purchase agreement, EuropNet IMM takes over the entire organization. Customers don’t have to worry about anything \u2013 everything runs smoothly and transparently.<\/p>\n <\/div>\n\n

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19. How does the buyback process begin when a customer wants to sell a machine?<\/h3>\n

First, our sales department creates a valuation. Then a service technician goes on-site and thoroughly inspects the machine. Subsequently, our team arrives, disconnects the machine, prepares it for transport, loads it, and brings it to our warehouse. The entire process is organized by us. Additionally, we also work for other dealers and handle dismantling and loading of machines.<\/p>\n <\/div>\n\n

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20. What happens to the machine after arrival in the hall?<\/h3>\n

It goes to the service area: complete inspection, repairs\/upgrades, and final test.<\/p>\n <\/div>\n\n

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21. When does the machine go on sale?<\/h3>\n

Only after service completion and passing the final test.<\/p>\n <\/div>\n\n

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22. Does EuropNet IMM offer professional machine valuations?<\/h3>\n

Yes. EuropNet IMM creates well-founded and market-appropriate valuations. Thanks to deep expertise and many years of experience, precise assessments are guaranteed.<\/p>\n <\/div>\n\n

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23. How is commissioning handled after purchase?<\/h3>\n

The team accompanies the commissioning on-site and ensures that the machine is immediately ready for operation. Training is also offered if needed.<\/p>\n <\/div>\n\n

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24. Do you offer turnkey delivery?<\/h3>\n

Yes. We organize loading, transport, unloading, leveling, and commissioning at the customer’s site.<\/p>\n <\/div>\n\n

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25. Do you offer operator training?<\/h3>\n

Upon customer request \u2014 it’s not standard for every transaction, but we train when needed.<\/p>\n <\/div>\n\n

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26. What does after-sales support look like?<\/h3>\n

We provide customers with advice and support even after purchase \u2013 although there are no formal guarantees for used machines in the industry.<\/p>\n <\/div>\n\n

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27. Do used injection molding machines have an official warranty?<\/h3>\n

That’s not standard in the industry. What sets us apart is that we truly help customers even after the sale when there is a need.<\/p>\n <\/div>\n\n

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28. What distinguishes you from brokerage companies?<\/h3>\n

We have actual infrastructure (halls, service, logistics) and our own machine inventory. We don’t rely on “paper” offers.<\/p>\n <\/div>\n\n

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29. Why doesn’t the number of listings reflect the real scope?<\/h3>\n

Because many market offers are pure commission or brokerage offers. When a dealer writes that they have 150 machines on offer, in practice this often means only 10-20 own machines and the rest on commission, without ever having seen the machines. EuropNet lists exclusively its own machines that are in our halls and that have been checked after inspections and tests. We also trade commission machines, but we don’t list them publicly, offering them only on request. If we were to also list all commission machines as products, we would have over 200 machines on offer, but the overview and transparency for the customer would be lost.<\/p>\n <\/div>\n\n

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30. Can I give a machine on commission?<\/h3>\n

Yes. The machine remains with the customer while EuropNet IMM professionally markets and sells it \u2013 this achieves the best possible prices.<\/p>\n <\/div>\n\n

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31. Does EuropNet IMM offer machine pickup?<\/h3>\n

Yes. EuropNet IMM organizes the complete logistics on request, including dismantling, transport, and Europe-wide pickup.<\/p>\n <\/div>\n\n

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32. Who organizes the machine transport?<\/h3>\n

We organize loading, transport, and unloading completely in-house. Logistics is handled within our company group through Worldplast.<\/p>\n <\/div>\n\n

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33. Is fast delivery possible?<\/h3>\n

Yes. Thanks to our own logistics, transports can be carried out reliably on the agreed date. Theoretically, if desired, it would be possible to deliver the machine the next day.<\/p>\n <\/div>\n\n

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34. Can used machines be viewed on-site?<\/h3>\n

Yes \u2013 interested parties can view the machines, test them under power, and personally convince themselves of the condition.<\/p>\n <\/div>\n\n

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35. Will the buyer see the machine in operation?<\/h3>\n

Yes. In our hall, there is a special area with high-voltage connection where we present every machine under power. This allows the customer to assess for themselves how the machine has been overhauled and prepared.<\/p>\n <\/div>\n\n

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36. Why do you show machines live?<\/h3>\n

Transparency, customer safety, and customer satisfaction are important to us \u2014 demonstration under power minimizes risk.<\/p>\n <\/div>\n\n

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37. Does EuropNet IMM also perform on-site installations?<\/h3>\n

Yes. On request, EuropNet IMM takes over the installation at the customer’s site.<\/p>\n <\/div>\n\n

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38. How quickly does EuropNet IMM respond to service requests?<\/h3>\n

Very quickly \u2013 with clear solutions and direct support.<\/p>\n <\/div>\n\n

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39. Do you help with financing?<\/h3>\n

Yes. We work with many leasing companies \u2014 it’s easy to arrange leasing or financing.<\/p>\n <\/div>\n\n

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40. Can one rent a machine instead of buying?<\/h3>\n

Yes, it is possible to rent an injection molding machine.<\/p>\n <\/div>\n\n

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41. What forms of cooperation do you offer?<\/h3>\n

Purchase, leasing, or rental \u2014 we adapt the model to the customer’s needs and budget.<\/p>\n <\/div>\n\n

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42. How does EuropNet IMM support companies with plant closures?<\/h3>\n

EuropNet IMM offers complete solutions: valuation of the machine park, professional marketing, and smooth processing.<\/p>\n <\/div>\n\n

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43. Does EuropNet IMM also carry out large industrial projects?<\/h3>\n

Yes. These include line and plant relocations with complete logistics.<\/p>\n <\/div>\n\n

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44. In which markets does EuropNet IMM operate?<\/h3>\n

Europe-wide as well as in projects outside the EU.<\/p>\n <\/div>\n\n

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45. What locations exist?<\/h3>\n

Bielany Wroc\u0142awskie: headquarters, sales, service, testing; Brzeg: hall, sales office; Aachen: sales office<\/p>\n <\/div>\n\n

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46. What role does the location in Poland play?<\/h3>\n

The location in Poland is the central hub for storage, refurbishment, and service.<\/p>\n <\/div>\n\n

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47. Does the company have its own halls and offices?<\/h3>\n

Yes. EuropNet has three locations: Bielany Wroc\u0142awskie (headquarters), Aachen, and Brzeg. We have three halls and storage areas totaling approximately 7,000 m\u00b2. There is a sales office at each location.<\/p>\n <\/div>\n\n

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48. What numbers underscore the scope of business activities?<\/h3>\n

3 halls totaling 7000 m\u00b2, a 10-person team, around 200 machines per year, and projects in many European countries.<\/p>\n <\/div>\n\n

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49. How many machines has EuropNet IMM sold in over 25 years?<\/h3>\n

Over 4000 injection molding machines.<\/p>\n <\/div>\n\n

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50. How many employees does EuropNet employ?<\/h3>\n

We currently employ 10 people.<\/p>\n <\/div>\n\n

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51. Who founded the company and how long has it been active?<\/h3>\n

EuropNet IMM was founded by Peter Kreyczi, the company has been active for over 25 years.<\/p>\n <\/div>\n\n

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52. How many service technicians work in the company?<\/h3>\n

Five. Four work in Bielany Wroc\u0142awskie. Two of them are Masters of Engineering in Automation Technology (Wroc\u0142aw), and one is currently studying mechanical engineering at RWTH Aachen<\/p>\n <\/div>\n\n

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53. What experience does the service team have?<\/h3>\n

It is a very experienced team \u2014 the service technician with the shortest tenure has been with us for 5 years.<\/p>\n <\/div>\n\n

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\u2705 Summary – Why EuropNet?<\/h2>\n
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  • 42-point technical inspection<\/strong> of every machine<\/li>\n
  • 25+ years of experience<\/strong>, over 4000 machines sold<\/li>\n
  • Own halls 7000 m\u00b2<\/strong> with complete service facilities<\/li>\n
  • Test of every machine in operation<\/strong> – customer sees the machine running<\/li>\n
  • Comprehensive service<\/strong>: valuation \u2192 service \u2192 transport \u2192 commissioning<\/li>\n
  • Expert team<\/strong>: 10 people, including 4 service technicians (2 M.Eng. in Automation)<\/li>\n <\/ul>\n <\/div>\n\n<\/div>